Rugged Trails Nepal is a government registered Treks and Adventure Travel Company in Nepal. We are specialized for Nepal, Tibet, Bhutan, and India. We have certain terms and conditions of our company. We are guided by our company policies and we request to read them before booking our tour packages.
Booking a Trip:
All our clients are requested to fill up the form (internal link) providing on this website to confirm their trip with us. The submission of the booking will serve as a provisional confirmation of the trip that you have chosen to do with us. The confirmation of the trip will be done once the payment is done. Once the form is received, we will email you with details of our bank account or PayPal id and other important information.
Confirming a Trip:
To fully confirm the trip a deposit of 25% of the total cost is required at least 35 -60 days prior to arrival which can be transferred to our bank account or PayPal that will be mentioned in our email we send after receiving the booking form. Upon receiving the deposit, we will email you with confirmation receipt and the balance due that can be paid once you arrive in Kathmandu. Please note that the cost incurred during the bank transfer has to be borne by the clients themselves.
Cancellation and refunds:
We provide a full refund if the cancellation is made within 25 days of arrival. 50% of the deposit will be refunded if the cancellation is done within 16 days of arrival. No refunds of the deposits will be provided later than that. The bank charges occurred due to the refunds has to borne by the clients. Cancelations of the trips must be advised in writing. However, No refund or compensation will be made for any unused air tickets, accommodation or any other activity.
Impt Note: Some special kind of trips like Everest Base Camp Yoga Trek deposit amount or full payment will not be refunded once you book with us. Also some Bhutan Trips and Tibet trips Deposited amount will not be refund. Further details check with Rugged Trails Nepal Tour Planner.
Under the cancellation and refund process we cannot assure quickly how long it will take because of Nepal Government banking process, sending money from Nepal to international is probably the hardest part. However we will findout other options to refund the deposit amount.
Credit cards payments:
We accept credit cards but there will be the service charge of 4% extra.
Trip transfer/amendments:
The trip you are booked are in can be transferred to another one on an additional charge of USD 100. This will, however, depend on the availability and possibility of doing the trek at the time. You will, however, be notified beforehand in any case.
Travel Insurance:
All clients traveling to Nepal are expected to have travel insurance. The information with the emergency contact number of which has to be informed to Rugged Trails Nepal in order for us to process should there be any such need for it while on a trek.
Physical Fitness and Health:
Except for short trips and tours, you may be required to have a good health and fitness thus it is recommended that you have a thorough checkup before the trip in order to avoid any other health related problems later on.
Accommodation and Meals:
While you will be staying in good hotels in Kathmandu with most of the facilities available, you may not receive the same service while on the trek. Most of our trips are lodges based and the meals are included while on the trek. Please note that you will be traveling to remote areas. Depending on the area and availability, you may have to stay in lodges with basic services and basic food items. However, if you are on a camping trek with us, we will be making our best effort to provide you with good meals and good camps.
Changes in a program:
Since the trip you choose will be an adventurous one and we will be making our effort to run the trip as per the information provided during the booking, it should be realized that the changes may occur due to unforeseen reason. We reserve the right to make such changes but will inform you on regular basis about the changes on the program. However, we will make our best efforts to ensure suitable alternatives.
Discontinuing the trek:
Due to any circumstances should the clients decide to discontinue the trip, the cost for the return have to be borne by themselves if they are in a group. No refund will be provided if the clients decide to return before the completion of the trek for the remaining days of the trek.
Visa, passport, and other necessary documents:
All clients are expected have a valid passport and visa before traveling to Nepal. Any other documents required for their travel into Nepal have to be prepared by the clients.
Complaints:
Our trek staffs will, at all times do their best to make your trip comfortable and a memorable experience. However, while doing so there may be some discrepancies. In such cases, we request the clients ask the trek guide to call us immediately. In cases where there are no any forms of communication services, we request to discuss with the guide to ensure that any problems are solved for the benefit of the group as a whole. We will, however, look into the matter once the trek is completed. We take all complaints seriously to avoid any such problems to occur in the future.