Terms and Conditions

Rugged Trails Nepal is a government-registered trekking and adventure travel company in Nepal. We are specialized for Nepal, Tibet, Bhutan, and India. We have certain terms and conditions for our company. We are guided by our company policies, and we request that you read them before booking our tour packages.

Booking a trip:
All our clients are requested to fill out the form provided on this website to confirm their trip with us. The submission of the booking will serve as a provisional confirmation of the trip that you have chosen to do with us. The confirmation of the trip will be done once the payment is made. Once the form is received, we will email you with details of our bank account or PayPal ID and other important information.

Confirming a Trip:
To fully confirm the trip, a deposit of 25% of the total cost is required at least 35–60 days prior to arrival, which can be transferred to our bank account or as mentioned in the email we send after receiving the booking form. Upon receiving the deposit, we will email you with a confirmation receipt and the balance due that can be paid once you arrive in Kathmandu. Please take note that the clients are responsible for covering the costs associated with the bank transfer.

Cancellations and refunds:
We provide a full refund if the cancellation is made within 25 days of arrival. 50% of the deposit will be refunded if the cancellation is done within 16 days of arrival. No refunds of the deposits will be provided later than that. The bank charges occurred because the refunds had to be borne by the clients. Cancellations of the trips must be advised in writing. However, no refund or compensation will be made for any unused air tickets, accommodations, or any other activity.

Important Note: Some special kinds of trips like Everest Base Camp Yoga Trek, will not be refunded once you book with us. Also, some Bhutan Trips and Tibet trips Deposited amounts will not be refunded. For further details, check with the Rugged Trails Nepal Tour Planner.

Under the cancellation and refund process, we cannot assure quickly how long it will take because of the Nepal Government banking process. Sending money from Nepal to international is probably the hardest part. However, we will find other options to refund the deposit amount. 

Credit card payments:
We accept credit cards, but there will be a service charge of 4% extra.

Trip transfer/amendments:
The trip you booked can be transferred to another one for an additional charge of USD 100. This will, however, depend on the availability and possibility of doing the trek at the time. You will, however, be notified beforehand in any case.

Travel Insurance:
All clients traveling to Nepal are expected to have travel insurance. The information with the emergency contact number has to be informed to Rugged Trails Nepal in order for us to process it should there be any such need for it while on a trek.

Physical fitness and health:
Except for short trips and tours, you may be required to have a good health and fitness thus it is recommended that you have a thorough checkup before the trip in order to avoid any other health related problems later on.

Accommodation and Meals:
While you will be staying in good hotels in Kathmandu with most of the facilities available, you may not receive the same service while on the trek. Most of our trips are lodges based and the meals are included while on the trek. Please note that you will be traveling to remote areas. Depending on the area and availability, you may have to stay in lodges with basic services and basic food items. However, if you are on a camping trek with us, we will be making our best effort to provide you with good meals and good camps.

Changes in a program:
Since the trip you choose will be an adventurous one and we will be making our effort to run the trip as per the information provided during the booking, it should be realized that changes may occur due to unforeseen reasons. We reserve the right to make such changes but will inform you on a regular basis about the changes to the program. However, we will make our best efforts to ensure suitable alternatives.

Discontinuing the trek:
Due to any circumstances, should the clients decide to discontinue the trip, the cost of the return has to be borne by themselves if they are in a group. No refund will be provided if the clients decide to return before the completion of the trek for the remaining days of the trek.

Visa, passport, and other necessary documents:
All clients are expected to have a valid passport and visa before traveling to Nepal. Any other documents required for their travel to Nepal have to be prepared by the clients.

Our trek staff will, at all times, do their best to make your trip comfortable and a memorable experience. However, while doing so, there may be some discrepancies. In such cases, we request that the clients ask the trek guide to call us immediately. In cases where there are no any forms of communication services, we request to discuss with the guide to ensure that any problems are solved for the benefit of the group as a whole. We will, however, look into the matter once the trek is completed. We take all complaints seriously to avoid any such problems occurring in the future.