About Our Policy
Making an Enquiry or Booking a Trip
When you book a trip with us, we collect the following information:
- Your full name, date of birth, gender, postal address, phone number, email address, dietary requirements, height and weight, travel insurance details, passport details, and passport scan. We may also ask for a medical record or doctor’s note.
- Any additional information you provide during the booking process to check if a trip is right for you. For example, if you have any pre-existing medical conditions, have a disability, medication that requires refrigeration, etc.
If you pay online using a credit card, you will use our secure online booking platform. If you do this, your payment card information is not recorded/stored by Rugged Trails Nepal. PayPal is another safe, reliable way to book your trips with us online. In the case of a refund due to cancellation or unexpected events, Rugged Trails Nepal may need to have your bank details (i.e. routing number), which would be stored with us.
Booking a Trip
To carry out your booking request with the proper services, we collect the information you have provided. This information is used to reserve flights/transportation, accommodation, and other activities. Other contact details (i.e. email address) may be collected so that we can reach you in case there is an emergency or an update in your booking. Also, at certain points of transit on and off the trail, we may be required by law to present your passport/visa/permit scans.
In order to handle your enquiry or manage your booking, we may be required to share your personal information. Any information shared with the below entities is done in a secure way:
- Inside the Rugged Trails Nepal (including group leaders)
- Travel & Service Providers (i.e. airlines, hotels, travel partners, etc.)
- Government authorities (i.e. border crossings, etc.)
Granting access to medical information to Rugged Trails Nepal is optional, though it is recommended that you provide us with any information about pre-existing health conditions so that we can better protect your safety and wellbeing.
Photo and Video
When you are on a trek or tour with us, you may be featured in a photo or video taken by a member of our team or another participant in the trek. We assure you that any photo/video taken by Rugged Trails Nepal is taken is a professional manner, with permission from the individual. These photos/videos may be used for promotional content on our YouTube channel or website. If you do not wish to be in any photos or videos, please let our photographer or guide know.
Your Rights and Consent
Your consent is our utmost priority when handling your personal information and data. We want you to have control over your personal information. You have the right to withdraw consent at any time. You may also ask us to delete the information we have, update it, or receive your own copy of it. We will do our best to go through with your request, though do understand that there may be scenarios which we are unable to go through with your request. We will always communicate openly and honestly and give you written reasons if we are unable to comply with your request. In all cases, Rugged Trails Nepal is committed to having up-to-date data protection, so you can be reassured that your data is safe.
Keeping Your Information Secure
Rugged Trails Nepal is committed to keeping your personal information secure. We use the latest, safest electronic security software to prevent your information from unauthorized access, disclosure or misuse. In the case of a data breach, we have procedures in place to notify you as soon as it happens.
Links to Third Party Sites and Widgets
In regards to third parties, we share information with them when you give permission for us too. For example, we may post TripAdvisor reviews on our website that you have posted, with your name next to the review. This is only the case when you consent to that. When you click links from our website to third-party websites, we are not responsible for your data collected on those websites.
Cookies & Website Usage
What Information Do Cookies Collect?
Rugged Trails Nepal may collect information about your use of our website unless your web browser blocks it. The range of data we collect will depend on how you interact with our website. This information may include your IP address, your computer device details (PC, tablet, smartphone, watch, make and model, etc.), your operating system (i.e. Windows, iOS, Android, etc.), your time-zone, pages that you visit, etc. However, this information is collected anonymously. The only time your information will be identifiable will be if an error occurs and we contact you to resolve it.